As you can see in Figure 2, the tool is able to troubleshoot a number of different apps related to Office. Once the installation process completes, accept the license agreement and you'll be taken to a screen that asks what it is that you are having a problem with. Figure 1: Make sure that you are downloading the newest version of the tool. Click the Install button and Setup will download any necessary components and the tool. As you can see in the figure, the current version number at the time that I am writing this is. The Microsoft Support and Recovery Assistant does not come preinstalled with Office, soĪfter downloading the tool and running Setup, you will see a screen, like the one shown in Figure 1, that shows the version number that you are about to install. If you would rather not have to resort to manually troubleshooting Office problems, then you might consider using the Microsoft Support and Recovery Assistant - an automated troubleshooting tool that can diagnose and possibly even automatically correct problems with Office, Microsoft 365, Outlook and more. But there have been times when I've wasted a perfectly good afternoon trying to troubleshoot an elusive problem with an Office installation. Sometimes a simple fix is all that's needed. I’m getting excited, after a few Next buttons and no choise I must be getting close to the center of the maze.Even though Microsoft 365 is normally stable and reliable, problems can still occur. (I’m the kind of person that doesn’t read manuals, I just go for it when I get my Ikea furniture in flat packs).
As I’m quite technical I’m going for the Advanced option. Depending on my issues I can select a different option. The second attempt was better:Īfter the I agree the following dialog appears: Then after the first attempt I got a failed to install message. The download progress and installation progress get a bit confused. Hmm, isn’t this a super bug that hospitals struggle with? Well the name is a bit unfortunate Microsoft Support and Recovery Assistant ( MSRA). It’s easy to download and install on a PC from the following link. Microsoft has launched a new tool to fix issues with Office 365. By Pieter Veenstra Microsoft Support and Recovery Assistant for Office 365
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